When you run your live webinar training session, you're going to have many different personalities in your audience. Some will be nice and some will be mean. That's just the way the world works. When one of these people is loud or rude or ask too many questions or ask questions that trip you up, what do you do? Your choices are to ignore, laugh or recover.
Many people who I see running webinars stop dead in their tracks when a single question they don't know how to answer comes up or they will stop everything their doing to read just one question or even worse, they will read a question out loud without reading it to themselves first. If this sounds like you then for your first several webinars, you should either ignore all questions or have a set time for questions. That way, you are not distracted by people asking them.
After you run several more webinars and you are at the point where you can read questions as they come in, keep in mind that you don't have to answer every single question especially if it's not relevant or if you're running short on time. If somebody mentions something or asks something that is relevant and is a valid point for example, if they don't believe the claims you are making or if you left a very important flaw out in the open when you're explaining a step-by-step procedure.
For example, let's pretend you were giving a webinar about how to set up an autoresponder with AWeber. Somebody might ask, "Isn't such and such autoresponder service even better than AWeber?" And you might have to address this question in a way that makes fun of the question or at least explains why it's not relevant. My answer to that kind of question would be that there might be other services that have better features than the one I am demonstrating but this is what I chose to demonstrate and this is the service that's the most newbie friendly. Some people might say things you don't like and you might just have to laugh it off. Somebody might tell me on a webinar that I talk too fast or slur my words or explain things too fast and I'll just admit that's what I do.
The final thing you can do when someone asks a rude question or makes a rude statement on a webinar is to simply recover. Admit that there is a problem and move on. You might be demonstrating how to set up an autoresponder and one screen that you're using might not be working. Explain to your audience that they might too come across this problem and here's what you would do to solve it. The things you teach and demonstrate are a lot more helpful and a lot more real when things go wrong and you recover instead of trying to cover it up.
And that's how you handle questions and hecklers on a webinar. Decide if you're going to ignore the question, laugh about it or recover and move on.
Get all the information you need to run your own webinars right here at www.webinarcrusher.com.
